Privacy policy

Overview

This policy describes how information is handled when you use Sovereign Fleet Concierge(the "Service"). The Service is provided by The Carfinity, which is responsible for processing data in line with this notice and applicable law.

Information we collect

• Account data: identifiers such as email, name, and role, supplied when an administrator provisions your access.
• Business and operational data: information you enter into the Service (for example customers, vehicles, contracts, expenses, and uploaded documents) to operate your fleet.
• Technical data: logs, device or browser type, IP address, and similar data used for security, debugging, and service reliability.

How we use information

• To provide, maintain, and improve the Service.
• To authenticate users and enforce access controls.
• To communicate about the Service, security, or support.
• To meet legal obligations and protect rights and safety.

Storage and security

Data is stored using infrastructure appropriate to the deployment (for example hosted databases and file storage). We apply reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure.

Sharing

We do not sell your personal information. We may share data with subprocessors that help run the Service (such as hosting or storage providers) under agreements that require protection of the data, or when required by law.

Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention may vary by deployment policy.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. Contact your organisation's administrator or reach out using the details below to exercise applicable rights.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

Contact

For questions about these policies, contact us on WhatsApp (+971 50 790 8042).